On the hunt for an
Account Manager
We’re looking for a special someone to join our strategy ops team — an Account Manager. The search is on for someone with insane organization skills and an incredible attitude of ready to do/accomplish anything. Work ethic matters.
We can sum up the main things we’re looking for in this position in three strengths — organization, communication, and problem solving.
01.
Organization
Preferred experience (not required) using Dropbox, Google Suite (slides, sheets, gmail, calendar etc), Zoom, Slack, Notion and a general understanding of social media platforms.
Ability to apply creative organizational solutions to our processes to help the creative team thrive.
A deep love for planning ahead and list making. Ideation and strategic planning for the next month, quarter, or year for our clients should never be over. The search for the next big idea never ends!
Creates and implements processes to keep the business running like a well-oiled machine.
Ability to manage several projects at once while keeping all the moving parts straight.
02.
Communication
Manage the creative team’s workload and task assignments appropriately and accurately by utilizing in house project management system and top notch calendar etiquette.
Understands how to thoughtfully and creatively communicate with clients to keep a project moving through the timeline.
Writes emails that are actionable, informative and concise that align with the overall tone and vibe of Hello Big Idea.
Not afraid to pick up the phone and make a call if that’s what’s needed.
Comfortable with leading in-person and Zoom meetings for creative kick off’s and deliverable presentations with both client and creative team.
03.
Problem Solving
Ability to figure things out without needing to be poked or prodded & takes the lead in finding a solution.
Knows that questions are good, but Googling it first is way better. Doesn’t depend on others to get started or to keep moving forward to a full solution.
Understands that feedback isn’t failure. Receiving constructive feedback is a step in getting to the best solution.
Grabs the bull by the horns when it comes to process and is never settles for “that’s how it’s always been done.”
Strategic thinking, planning and execution of initiatives large and small. Examples might include: monthly editorial calendar for social channels and email, annual major initiative planning, quarterly business reviews, renewals, promotional products, and many more!
We want you on our team if…
You’re really good at figuring things out. Your Google history is filled with things like... "how to organize and lead a great team meeting" or "how to remove super glue from your hands." (That's seriously our last Google search. No lie.)
You’re a super doer. Not just a planner or an idea generator. You can #GSD (like hardcore). You master tasks and then figure out how to anticipate needs both for clients and creatives.
You’re self-motivated. You don't need someone lurking over your shoulder or constantly reminding you to do something.
You can bring something unique to the table. You're not just an "Average Joe." You can prove you have unique talent and/or knowledge and can't wait to share that with people who care (aka Hello Big Idea and our clients).
You’re super organized… yet, laid back (AKA able to go with the flow).
You have high energy and a passion for doing cool sh*t. Most importantly you’re ready to become their biggest cheerleader.
You’re a team player. Just because it’s not in your job description doesn’t mean you can’t help out.
You’re a problem-solver. Not just a box-checker, but someone who’s always asking, “what if...?”
The Account Manager will...
Manage the workload and task assignments of the creative team by mapping timelines and client priorities
Bring good energy and leadership techniques to rally the creative team by running weekly team meetings and keeping timelines on track
Build and maintain long-lasting, strong relationships with customers and effectively communicate with them as a main point of contact
Partner with the creative team to execute the processes and work done on a project-to-project basis
Collaborate as part of the Account Services team to align workloads distributed between projects and on-going partnerships
Master the process of on-boarding and off-boarding to maximize client experience
Problem-solve cracks and inefficiencies in processes
Contribute to strategy and ideation, and dabble in various social media needs
The requirements and experience for the Account Manager will need to include:
2-5 years of experience working in a project management position
Previous agency or marketing experience preferred
Knowledge of social media practices, brand strategy, or copywriting skills will come in handy!
Things to Consider:
This is not a remote position. We need someone with feet on the ground and in the office in Kansas City
We are on a hybrid work schedule
Access to resources and platforms for support and systems for honing your craft is provided and supported
We provide health, dental and vision insurance
We offer 401k plans with employer matching
Compensation includes a salary based on experience level